Responsible Gaming
at fg66i

Age Restriction Policy

Protecting minors from exposure to gambling is a cornerstone of fg66i's responsible gaming programme. Every player who registers an account on the fg66i platform is required to confirm during the registration process that they are 18 years of age or older. This declaration is backed by the platform's mandatory KYC (Know Your Customer) identity verification process, which requires all players to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — before their first withdrawal is processed.

If fg66i's verification team identifies or suspects that a registered player may be under the age of 18, the account will be suspended immediately pending a full identity review. If the suspicion is confirmed, the account will be permanently closed and any deposits made will be handled in accordance with applicable legal requirements. fg66i reserves the right to request identity documents at any stage of the player's lifecycle — not only at withdrawal.

For parents and guardians in Bangladesh: If you share a device with younger family members, we strongly recommend using parental control and filtering software to prevent minors from accessing online gambling platforms. Keep your fg66i account credentials private and ensure your account is logged out when your device is not in use.

Recognising Problem Gambling

For the vast majority of players, gambling on fg66i is an enjoyable form of entertainment — a chance to follow cricket matches, spin slots, or try their luck at the live casino tables. However, fg66i recognises that for a small proportion of players, gambling can develop into a harmful pattern of behaviour that negatively affects their finances, relationships, and mental wellbeing.

Problem gambling does not always announce itself clearly. It can develop gradually over time, and the person experiencing it is often one of the last to recognise the signs. fg66i encourages all players to be honest with themselves about their gambling habits and to be alert to the following warning signs:

• Spending more money on gambling than you originally planned or can afford to lose
• Chasing losses — continuing to gamble in an attempt to recover money that has been lost
• Gambling with money that was set aside for essential expenses such as rent, food, or bills
• Feeling irritable, restless, or anxious when you are not gambling
• Lying to family members, friends, or colleagues about the amount of time or money you spend gambling
• Borrowing money — from family, friends, or financial institutions — specifically to fund gambling activity
• Using gambling as a way to escape from stress, anxiety, depression, or other personal difficulties
• Failed attempts to reduce or stop gambling despite wanting to do so
• Neglecting work, study, family, or social responsibilities because of time spent gambling
• Feeling a persistent preoccupation with gambling — planning your next session, reliving past wins, or calculating future bets even when not actively playing

Self-Assessment Checklist

The following questions are designed to help you honestly evaluate your current relationship with gambling. Read each question carefully and consider whether it applies to your gambling behaviour over the past 12 months. If you answer "yes" to two or more of these questions, fg66i strongly recommends that you use the responsible gaming tools available in your account settings and consider reaching out to a support organisation.

If two or more of the above apply to you, please do not wait. Use the tools described in the sections below to set firm limits on your account, or activate the self-exclusion programme to take a complete break from the fg66i platform. You are not alone, and help is available.

Responsible Gaming Tools

fg66i provides a comprehensive suite of responsible gaming tools that every registered player can access directly from their account settings panel. These tools are designed to give you meaningful control over your gambling activity without requiring you to contact customer support. All tool changes are applied to your account immediately or within a short processing window, as described below.

Self-Exclusion Programme

Self-exclusion is the most decisive responsible gaming measure available to fg66i players. When you elect to self-exclude, your account is fully suspended for the duration of your chosen exclusion period. You will be unable to log in, deposit funds, or participate in any gambling activity on the fg66i platform during this time.

The fg66i self-exclusion programme works as follows:

• Minimum exclusion period: 6 months. fg66i does not offer self-exclusion periods shorter than six months, as shorter periods are generally not sufficient to allow meaningful recovery from a harmful gambling pattern.
• Maximum exclusion period: Permanent (indefinite). Players who feel that they need a permanent break from gambling may select the indefinite option. Permanent self-exclusion cannot be reversed.
• Cooling-off before reinstatement: At the end of a time-limited self-exclusion period, your account is not automatically reactivated. You must contact the fg66i support team in person to request reinstatement, and a mandatory 24-hour reflection period is applied before the account is reopened.
• Marketing suppression: As soon as self-exclusion is activated, fg66i will immediately suppress all promotional and marketing communications to the registered email address and phone number associated with your account.
• Balance withdrawal: Any positive balance remaining in your fg66i account at the time of self-exclusion will be made available for withdrawal via your registered payment method (bKash, Nagad, Rocket, or bank transfer) subject to standard KYC verification. Contact support to arrange this.

Deposit and Wagering Limits

One of the most practical ways to maintain healthy gambling habits is to set clear financial limits before you begin playing. fg66i's deposit and wagering limit tools allow you to define exactly how much money you are prepared to commit to gambling over a given time period — daily, weekly, or monthly — and the platform enforces those limits automatically.

How deposit limits work on fg66i:

• You can set a deposit limit from your account settings panel at any time. The limit is applied immediately upon saving.
• Deposit limits can be decreased at any time — the reduction takes effect immediately.
• Deposit limits can only be increased after a mandatory 7-day cooling period has elapsed. This delay prevents impulsive decisions made during a gambling session from undermining your longer-term financial boundaries.
• If you have set a monthly deposit limit of, for example, ৳10,000 and you reach that limit before the month ends, no further deposits will be accepted until the monthly period resets — regardless of the payment method you use (bKash, Nagad, Rocket, Upay, or bank transfer).

Wagering limits:

In addition to deposit limits, fg66i allows you to set maximum single-bet or session wagering limits on certain game categories. This is particularly useful for slot players and cricket bettors who may be tempted to place larger-than-intended bets during fast-paced game sessions. Wagering limits are configured separately from deposit limits and are applied per-game-session or per-bet, depending on the game type.

Time-Out and Cool-Off Features

The fg66i time-out feature allows you to take a short, structured break from the platform without committing to the full self-exclusion programme. A time-out is appropriate when you feel that your gambling has become more frequent or intense than you are comfortable with, but you do not necessarily wish to stop permanently or for an extended period.

The following time-out durations are available on fg66i:

• 24 hours — a brief cooling-off period after a particularly long or frustrating session
• 7 days — a one-week break to step back and reassess your gambling habits
• 30 days — a full calendar-month break, suitable if you feel gambling is becoming a regular habit rather than an occasional entertainment activity
• 6 weeks — the maximum time-out duration; suitable as an intermediate step before considering longer-term self-exclusion

During a time-out period, your fg66i account is fully suspended. You cannot log in, deposit, withdraw, or participate in any game or betting activity. All promotional emails and SMS notifications are suppressed for the duration of the time-out. At the end of the time-out period, your account is not automatically reactivated — you must log in actively to resume play, which provides a natural moment of reflection before returning to the platform.

Time-out periods cannot be ended early. If you are unsure whether a time-out or a full self-exclusion is more appropriate for your situation, the fg66i responsible gaming support team can discuss the options with you in a confidential conversation via the in-platform live chat.

Getting Help and Support

If you believe that gambling is causing harm to yourself or to someone close to you, it is important to seek help as early as possible. Problem gambling is a recognised condition and, like many behavioural health challenges, it is most effectively addressed when support is sought early rather than after a crisis point has been reached.

fg66i's in-platform support team is available 24 hours a day, seven days a week. Our responsible gaming support staff are trained to handle sensitive conversations with discretion and without judgement. You can reach them at any time via the live chat function inside the fg66i platform. Alternatively, you can send an email to [email protected] — note this is plain text only and not a clickable link — and a member of our responsible gaming team will respond within 24 hours.

When you contact fg66i's support team regarding responsible gaming, you can request any of the following actions to be applied to your account immediately:

• Set or reduce a deposit limit at any level you specify
• Activate a time-out of any eligible duration
• Initiate self-exclusion for your chosen period
• Suppress all marketing and promotional communications
• Request a full account activity report covering your deposit history, withdrawal history, and net gaming result
• Close your account and arrange a withdrawal of any remaining balance

fg66i takes every responsible gaming request seriously and processes them as a matter of priority. No player will ever be pressured to continue playing, increase a deposit limit, or delay a self-exclusion request. Your wellbeing takes precedence over any commercial consideration.